Resources
Get help with the right surface
Orvix has distinct apps for distinct jobs. Pick yours and we'll point you the right way.
Where is your problem?
Customer portal
Domains, mailboxes, services, plans, trials, account, billing questions.
Open the portal →Setup & DNS
Ownership TXT records, provisioning states, DNS verification, propagation delays.
How setup works →Something else
Sales, migration planning, enterprise needs, or a problem that fits no box.
Contact Orvix →Before you write in
- DNS changes need time. If verification says “record not found” minutes after you published, wait and check again before assuming failure.
- Read the state. Portal states name the next action literally (“Needs DNS records”) — follow it before anything else.
- Note the request ID. Error screens show a safe correlation ID — include it so we find your case instantly.
- Never send passwords. No legitimate Orvix help ever needs your mailbox or account password.